Last updated: September 2026
DISC Academy is the trading name of Jessica Schubert Consulting Pty Ltd (ABN 69 613 906 808), a behavioural assessment and development practice based in Melbourne, Australia. In these terms, “DISC Academy”, “we”, “us” and “our” refer to Jessica Schubert Consulting Pty Ltd. “You” or “client” refers to the individual or organisation accessing our website or purchasing our products and services.
By using this website or placing an order, you agree to these terms together with our Privacy Policy. If you disagree with any part of them, please do not use our website or purchase from us.
The content on this website is for general information only and may change without notice. We take reasonable care to keep it accurate, but we do not warrant that all content is complete, current or error-free. Your use of this website and any information on it is at your own risk.
This website may include links to third-party websites for your convenience. We do not endorse those sites and are not responsible for their content.
We use cookies to improve your experience. By continuing to use the site, you consent to our use of cookies as described in our Privacy Policy.
DISC Academy offers three categories of products and services:
DISC Reports — Licensed Discflow behavioural assessment profiles, issued to individuals via the Discflow platform.
DISC Certification Training — Public open programmes and private in-house programmes qualifying participants to use the Discflow suite professionally.
DISC Workshops and Facilitation — Expert-designed and facilitated behavioural development programmes for teams and organisations.
These terms apply to all three categories. The product-specific conditions below take precedence where there is a conflict.
All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST of 10% applies to all products and services supplied to Australian clients.
Payment is due at the point of purchase or within 14 days of the invoice date, unless otherwise agreed in writing. If you require a Purchase Order number on invoices, this must be provided before delivery begins.
If payment is not received within 14 days of the due date, we reserve the right to suspend or cancel delivery, and to charge interest on the overdue amount at 2% per month compounded daily from the invoice date, or the maximum rate permitted by law, whichever is lower.
Discflow assessment reports are licensed products owned by Flow Labs Consultancy FZCO (Discflow HQ). Each report purchase is a single-user licence for private use by the named participant only.
Delivery: Report purchases are processed within one business day where possible. An assessment invitation is issued directly to the candidate via the Discflow platform FlowHub.
Refunds: Once an assessment invitation has been sent to the candidate, and the candidate has started completing the assessment, the report is considered delivered and is non-refundable. If the candidate hasn’t started completing the assessment, it can be cancelled, and the tokens are automatically refunded into the Administrator’s account in FlowHub.
Third-party platform: The Discflow assessment platform and FlowConnect are operated by Discflow HQ. DISC Academy is not responsible for the availability, performance or content of those platforms.
Enrolments in public open programmes are confirmed upon receipt of full payment or an accepted purchase order.
Transfers: Participants may transfer to a different programme date at no charge with more than 14 days’ notice. One free transfer per enrolment.
Cancellation by client:
Notice given | Fee payable |
|---|---|
More than 14 days | Full refund |
8–14 days | 50% of programme fee; credit note issued for the balance |
1–7 days | 100% of programme fee; no refund |
Cancellation by DISC Academy: In the rare event we cancel a scheduled programme, enrolled participants will receive a full refund or priority transfer to the next available date.
All facilitated engagements are confirmed in writing with an agreed scope, date(s) and fee.
Client responsibilities: Venue selection and associated costs are the client’s responsibility. All required information and any participant assessment completions must be provided by the dates agreed. Delays caused by late submission may affect our ability to deliver on schedule.
Expenses: We charge for reasonable expenses incurred in delivering a facilitated engagement, including travel, accommodation and meals, unless a fixed-fee arrangement is agreed in writing.
Facilitator: DISC Academy reserves the right to allocate or substitute a qualified facilitator where required, with reasonable notice where possible.
Cancellation by client:
Notice given | Fee payable |
|---|---|
More than 28 days | No service fee; non-recoverable expenses charged at cost |
15–28 days | 50% of service fee + 100% of non-recoverable expenses |
1–14 days | 100% of service fee + 100% of non-recoverable expenses |
Self-paced online courses, recorded webinars and other digital learning products are accessible immediately upon purchase. Once you have commenced a digital product — including any access to materials — the service is considered delivered in full and is non-refundable.
All course materials, workshop content, facilitation guides and website content developed by DISC Academy are the intellectual property of Jessica Schubert Consulting Pty Ltd.
Discflow assessment reports, platform content and associated materials are the intellectual property of Flow Labs Consultancy FZCO, licensed to participants for private use only. DISC Academy does not own the underlying Discflow assessment IP.
You may not reproduce, adapt, resell, share or distribute any DISC Academy or Discflow materials without prior written permission. Participant reports are for the named individual’s private use only and may not be disclosed to unauthorised parties or used for any commercial purpose.
DISC Academy treats all client, participant and organisational information as confidential and will not share it with third parties except as necessary to deliver contracted services, or as required by law. We ask that clients treat any proprietary materials, methods or information we share in the course of an engagement with the same care.
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. For services, you are entitled to have problems remedied if they are not delivered with due care and skill. Nothing in these terms limits or excludes any right you have under the Australian Consumer Law.
To the extent permitted by law, our liability for any loss or damage arising from our products or services is limited to the total fees paid for the specific product or service giving rise to the claim. We are not liable for indirect, consequential or economic loss of any kind.
We collect and handle personal information in accordance with our Privacy Policy, available at disc-academy.com.au/privacy. This covers information collected through this website, the Discflow assessment platform and programme delivery.
These terms are governed by the laws of Victoria, Australia. We will make a genuine, good-faith effort to resolve any dispute through direct negotiation before any formal process is initiated.
We may update these terms from time to time. Changes take effect from the date they are published on this website. Continued use of our website or services after that date constitutes acceptance of the updated terms.
Jessica Schubert Consulting Pty Ltd (ABN 69 613 906 808)
Melbourne, Australia
jessica@disc-academy.com.au | support@disc-academy.com.au